Enquiry privacy notice

MasterEI Global Inc. (operating the Place & Promise brand) is the data controller for enquiries submitted through this website. For any question about this notice or your data, write to ayseli@placepromise.com.

Only what you enter in the form:

• your names and email address;
• phone number, if you choose to give one;
• destination(s) you are considering, your wedding date or season and approximate guest count, if provided;
• the planning support you select and any additional notes you write.

Please avoid including sensitive information (for example health details) in your notes.

When you press “Send enquiry”, your details are sent from our website server as an email to ayseli@placepromise.com. They are not saved in a website database. Your email address is set as the reply address so that Ayseli can answer you directly.

Your details are used to reply to your enquiry, to assess and prepare the wedding-planning proposal you ask about, and to carry out any follow-up you request.

We process this data because you have asked us to take steps before a possible planning agreement — answering your enquiry and preparing a proposal. Under Turkish data protection law (KVKK, Law No. 6698, Article 5(2)(c)) and, where it applies, the EU GDPR (Article 6(1)(b)), this is processing necessary to take steps at your request prior to entering into a contract.

The checkbox on the form only confirms that you have read this notice. It is not consent and is not the legal basis for processing.

• Our website hosting and server provider (Lovable, with its infrastructure providers), which processes the form submission to deliver it.
• Our transactional email provider (Resend), which delivers the enquiry email, and the email service hosting the ayseli@placepromise.com mailbox.
• Competent public authorities, only where we are legally required to disclose it.

Venues, suppliers and partners do not receive your enquiry. If you later ask us to involve them, we will share only what is needed for that request.

Our transactional email provider, Resend, is configured to use its EU (Ireland) region, and enquiry emails are processed and sent through that region. Our website hosting provider and the provider of our mailbox may process data in other locations, which may be outside Türkiye; these locations have not yet been confirmed. For details of the safeguards and documentation that apply to processing from Türkiye to Ireland, and of the hosting and mailbox locations, please contact Place & Promise at ayseli@placepromise.com.

We keep your enquiry for as long as needed to answer it and complete the follow-up you request. If no planning agreement follows, we delete or anonymise it once that conversation has ended, unless we need to keep it longer to establish or defend legal claims or to meet a legal obligation. If you become a client, the data becomes part of your client file.

Depending on the law that applies to you (KVKK Article 11 and/or GDPR), you can ask to learn whether your data is processed, access it, correct it, have it deleted, restrict or object to its processing, receive it in a portable format, and learn who it has been shared with. To make a request, email ayseli@placepromise.com.

You may also complain to a supervisory authority: in Türkiye, the Personal Data Protection Authority (KVKK Kurumu); in the EU or EEA, the data protection authority where you live or work.

Sending an enquiry does not subscribe you to newsletters or marketing. We use your details only for the purposes described above.

We use Google Analytics 4 (GA4), provided by Google, to understand page usage. The Google tag loads only if you choose “Accept analytics” in the consent banner. If you decline, or make no choice, no Google tag is loaded and nothing is sent to Google.

After you accept, we send page-view events containing the page path, full page URL and page title, including when you move between pages. Google Analytics also receives technical information such as your browser and device, referral information where available, and uses your IP address to derive approximate location. Google states that GA4 does not log or store individual IP addresses. Google may collect engagement and other automatic measurements according to the GA4 property's settings; those settings have not been independently verified.

Google Analytics uses cookies to distinguish browsers and measure visits. Our integration does not send enquiry form fields or add custom click, enquiry or conversion events. Google Signals and advertising personalisation signals are disabled; we have not installed advertising or remarketing tags. When you accept, we tell Google that analytics storage is granted while advertising storage, advertising user data and advertising personalisation all remain denied.

Your choice is saved on your device. You can change or withdraw it at any time through the “Analytics settings” link in the footer, and you can block or delete Google Analytics cookies through your browser settings.

The enquiry form's privacy-notice acknowledgement is unrelated to analytics.

Google receives and processes the analytics data. The property's data-retention settings and processing locations have not been confirmed. See Google's privacy policy for how Google handles data, or contact ayseli@placepromise.com with questions about our use of analytics.

Our published website also uses Lovable's visitor analytics. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors.

It records pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors and clicks on buttons and links. Detailed data is kept for 90 days and daily summaries for a year.

Lovable records the information listed above for every visitor. Page visits, time on page, page speed and errors are recorded without cookies and without identifying anyone.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

This site loads fonts from Google Fonts. Your browser connects to Google to retrieve them, sharing your IP address and request information; these font requests are separate from the Google Analytics tag.

The WhatsApp link takes you to that service only when you follow it. It is not an embedded tracking tool on this site, and WhatsApp handles your activity under its own privacy policy.